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FAQ’s

How early should i arrive for my appointment?

We suggest arriving 10-15 minutes prior to your scheduled appointment time.

I’m running late. Will you still allow me to keep my appointment?

Cole Stevens can typically still serve Guests who are no more than 15 minutes late for their appointment. Please contact us as soon as possible to communicate your estimated time of arrival, and we will do our best to accommodate you.

Why am I being asked to pre-pay for my appointments?

If you’ve had a history of multiple no-shows, cancellations and/or extreme tardiness, Cole Stevens reserves the right to ask for prepayment prior to booking future appointments.

How can I pay for my service?

Cole Stevens accepts cash, all major credit cards, debit cards (check/pre-paid), and/or gift cards with the Visa, Mastercard, Discover, or American Express logo. We no longer accept checks of any kind.

What is an appropriate gratuity?

Gratuities are appreciated in exchange for GREAT results & service. The industry standard is 15-20% total. Should you like to tip Assistant(s) for shampooing and/or blow-drying, please divide the total tip to your discretion. All gratuities must be paid in cash or by personal check, which is made payable directly to the recipient of the check. The tip may not be placed on a card of any kind.

Why am I being asked to pre-pay for my appointments?

If you have had a history of multiple no-shows, cancellations, and/or extreme tardiness in regards to your appointments, Cole Stevens reserves the right to ask for pre-payment prior to booking future appointments.

Is Cole Stevens child-friendly?

Absolutely! We are happy to service children ages 5 or older who are willing and/or accustomed to receiving a salon service. However, if your child is not receiving a service, we ask that you make arrangements for their care prior to arriving for your appointment, as they are NOT able to wait, under any circumstance, while you are being serviced.

I’d like to schedule a colour appointment. How can I do that?

Wonderful, we have an amazing Colour team! All colour appointments require a complimentary consultation prior to the actual appointment. When arriving for your actual appointment, please be sure to have clean, dry, product-free hair. You should also expect to spend 4-8 hours in-salon for your colour and finishing/styling services, depending on the services you select.

I’m getting married and need to schedule a bridal appointment. How can I do that?

Congratulations! We’d be honored to prepare you for your special day. Please email our bridal coordinator at bridal@colestevenssalon.com. In the email, please include your wedding date, a picture of your dress (or dress style that you have decided on), pictures of your desired hairstyle, and pictures of any hair accessories. You will be scheduled for a consultation with an appropriate Bridal Team Stylist and a contract will be created based on your consultation. Typically, a deposit of 50% of your total service will be due upon initial approval to reserve your date for hair and/or makeup services.

Does Cole Stevens offer off-site services?

Yes. We offer standard and bridal off-site concierge visits. Please contact a Guest Services Representative at 301.345.0033 for more details.