At Cole Stevens Salons, we want to ensure honesty and transparency. Important policies are outlined below for your review. These policies have been created to protect the time, talent, and safety of our staff and clients.

Full Sew In/ Extension Appointment Policy

As these appointments generally require a 4-6 hour block of the stylist book, this service requires a $100 deposit to secure the time frame, and will be applied to your service the day of the appointment.
Cancellations must be made at least 48 hours in advance. When an appointment is canceled or no show with less than 48 hours notice, the deposit will transfer to the stylist for the lost revenue.

Cancellation & No-Show Policy

All appointments require at least 24 hours cancellation notice. No show and short notice cancellations will incur a $25 charge for the stylist lost revenue with the appointment block and will be applied to your credit card on file. Frequently canceling or no-showing appointments will also result in online booking privileges being removed.

Late Arrivals Policy

Our goal is to offer a professional and creative work environment for our team as well as consistency and quality for our guests. Late arrivals create stress and risk a compromised experience for stylists and guests alike. To ensure promptness and quality for all reservations, we may elect to reschedule reservations running 20 minutes late or later to another convenient time. Parking and traffic can be an issue at both locations, so please plan accordingly.

Children In The Salon

Our pricing is based on the stylist level, and we do not offer reduced pricing for children. Please note that children that are not being serviced cannot wait in the salon while you are being serviced. Your adherence is appreciated.

Not Happy With Your Hair?

We’re committed to serving you. Since our clients are priority 1, we welcome the opportunity to adjust your service to your satisfaction. It may be something quickly remedied by your stylist, or you may feel more comfortable with another stylist. Either way, we want you to feel safe communicating with us within 1-2 days of your original appointment. A redo appointment must be booked within 5 days of the original appointment..

Personal Items

Cole Stevens Salons cannot be responsible for the loss or damage to personal articles including clothing or accessories. For your convenience, we will hang up any articles of clothing and provide a robe during your appointment. Jewelry and accessories are advised to be removed during your visit to prevent loss or damage.


We appreciate your acknowledgement of the stylists and assistants services provided to you. Gratuities can be handled through the stylist preferred QR code payment supplied at each location. Cash is accepted, but we are not able to make change. Please be sure to have different denominations to leave for your stylist and/or shampoo assistant.